Please read these Terms & Conditions carefully before using the KIKI Website or purchasing any products from us. Your access to and use of our Website and services is subject to your acceptance of and compliance with these Terms & Conditions. By accessing, browsing, registering on, or purchasing products from our Website, you confirm that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with any part of these Terms & Conditions, please do not use our Website or services.
YOUR USE OF THE WEBSITE IMPLIES THAT YOU AGREE TO THESE TERMS & CONDITIONS.
Introduction
KIKI is a fashion brand committed to offering stylish, fashionable, and affordable clothing for modern customers. Our collection includes a wide range of Contemporary Indian wear and contemporary fashion designed to provide customers with a unique and enjoyable shopping experience.
Over time, KIKI has expanded its collection to include stylish Mix & Match designs and other fashion categories. Our exclusive collections focus on traditional Indian aesthetics, contemporary styling, hand-crafted details, prints, embroidery, fabrics, and other design elements that reflect the richness and diversity of Indian fashion.
The KIKI Website is an online platform through which customers can browse products, place orders, make payments, and access other services offered by us.
Eligibility
By using this Website, you confirm that you are legally capable of entering into a binding agreement under applicable laws. If you are using the Website on behalf of another person or organization, you confirm that you have the authority to accept these Terms & Conditions on their behalf.
You agree to provide accurate, complete, and up-to-date information when creating an account, placing an order, or using any of our services.
User Account, Password and Security
Some features of the Website may require you to create an account. You are responsible for maintaining the confidentiality of your account details, including your username, password, and other login credentials.
You are responsible for all activities that occur through your account. If you become aware of any unauthorized use of your account or any security breach, you should immediately notify KIKI.
KIKI will not be responsible for losses resulting from your failure to keep your account information secure and confidential.
Services Provided
KIKI provides an online platform that allows customers to browse and purchase products through our Website. Our services include product browsing, online ordering, payment processing through available payment methods, shipping and delivery coordination, customer support, returns, exchanges, and other related services.
The purchase of products through our Website may also be subject to additional policies, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and any product-specific terms displayed on the relevant product page.
Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and other information displayed on our Website are accurate and up to date.
However, actual product colours may vary slightly depending on your device screen, display settings, lighting conditions, and other factors. Certain products may also have minor variations in colour, print, texture, embroidery, or finishing due to the nature of fabrics, materials, and manufacturing processes.
We reserve the right to correct errors, inaccuracies, or omissions in product information at any time without prior notice.
Pricing and Payment
All prices displayed on the KIKI Website are subject to change without prior notice. The price applicable at the time of placing an order will generally be considered the applicable purchase price, subject to correction of technical, typographical, or pricing errors.
We offer payment methods that are displayed and available during the checkout process. By submitting payment information, you confirm that you are authorized to use the selected payment method.
If a payment transaction fails, is declined, or is reversed, your order may not be processed until successful payment confirmation is received.
Order Acceptance
Placing an order on the Website does not automatically guarantee acceptance of that order. KIKI reserves the right to accept, reject, cancel, or limit any order at its discretion.
An order may be cancelled or rejected in circumstances including product unavailability, incorrect pricing, technical errors, incorrect customer information, suspected fraudulent activity, payment issues, or other circumstances that may affect our ability to fulfil the order.
If payment has already been successfully received for an order that is subsequently cancelled by KIKI, the applicable refund will be processed according to our Return & Refund Policy.
Order Cancellation
Customers may request cancellation of an order before it has been shipped, subject to the conditions mentioned in our Return & Refund Policy.
Once an order has been processed or shipped, cancellation may not be possible. In such cases, customers may need to follow the applicable return or exchange process.
KIKI reserves the right to cancel an order when necessary due to product availability, technical issues, pricing errors, suspected fraud, or other operational reasons.
Shipping and Delivery
All orders are shipped and delivered according to the terms mentioned in our Shipping Policy. Delivery timelines are estimates and may vary depending on the delivery location, courier availability, public holidays, weather conditions, customs procedures, and other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information. KIKI will not be responsible for delays or delivery failures resulting from incorrect or incomplete information provided by the customer.
Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy. Customers are encouraged to read the applicable policy carefully before placing an order or submitting a return request.
Eligibility for a return, exchange, or refund may depend on the type and condition of the product, the reason for the request, and compliance with the applicable return conditions.
Intellectual Property Rights
All content available on the KIKI Website, including logos, brand names, product images, photographs, graphics, designs, text, videos, icons, layouts, and other materials, is owned by or licensed to KIKI unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, transmit, display, or commercially use any content from the Website without prior written permission from KIKI.
Unauthorized use of our intellectual property may result in appropriate legal action.
Acceptable Use of the Website
You agree to use the KIKI Website only for lawful purposes and in accordance with these Terms & Conditions.
You must not misuse the Website, attempt to gain unauthorized access to our systems, interfere with Website security, introduce viruses or malicious software, provide false information, impersonate another person, or use the Website in any manner that could harm KIKI, its customers, or its services.
Reviews and User Content
Customers may have the opportunity to submit reviews, comments, feedback, photographs, or other content through the Website.
By submitting such content, you confirm that it is accurate and does not violate the rights of any third party. You must not submit content that is unlawful, offensive, abusive, defamatory, misleading, or inappropriate.
KIKI reserves the right to moderate, reject, edit, or remove user-generated content that violates these Terms & Conditions.
Promotions and Offers
KIKI may occasionally provide promotional offers, discounts, coupon codes, special pricing, or other benefits to customers.
Each promotion may be subject to specific terms and conditions, including validity periods, minimum order values, eligible products, usage restrictions, and availability. KIKI reserves the right to modify, suspend, or withdraw promotional offers where permitted.
Third-Party Services
The Website may use or provide links to third-party services, including payment gateways, courier services, social media platforms, and other external websites.
These third-party services operate according to their own terms and privacy policies. KIKI is not responsible for the content, availability, security, or practices of third-party services.
Privacy
Your use of the KIKI Website may involve the collection and processing of personal information. We handle such information in accordance with our Privacy Policy.
By using our Website, you acknowledge that you have read and understood our Privacy Policy.
Disclaimer
The KIKI Website and its services are provided on an “as available” basis. While we make reasonable efforts to maintain accurate information and reliable Website functionality, we do not guarantee that the Website will always be available, uninterrupted, error-free, or completely secure.
Temporary interruptions may occur due to maintenance, technical problems, internet connectivity issues, third-party service failures, or circumstances beyond our reasonable control.
Limitation of Liability
To the maximum extent permitted by applicable law, KIKI shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of, or inability to use, the Website or its services.
Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Indemnification
You agree to indemnify and hold harmless KIKI, its employees, directors, officers, affiliates, partners, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from your violation of these Terms & Conditions, misuse of the Website, or violation of applicable laws or third-party rights.
Force Majeure
KIKI will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control. These circumstances may include natural disasters, severe weather conditions, government actions, strikes, transportation disruptions, internet failures, pandemics, war, civil disturbances, or other unforeseen events.
Suspension or Termination
KIKI reserves the right to suspend or terminate your access to the Website or your account if we reasonably believe that you have violated these Terms & Conditions, engaged in fraudulent activity, misused the Website, or acted in a manner that may harm KIKI, its customers, or its business.
Certain rights and obligations that are intended to survive termination will continue to apply even after your access to the Website has ended.
Governing Law
These Terms & Conditions and your use of the KIKI Website shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the Website shall be subject to the jurisdiction of the appropriate courts in India.
Changes to Terms & Conditions
KIKI reserves the right to modify, update, or replace these Terms & Conditions at any time. Any updated version will be published on the Website.
We encourage customers to review these Terms & Conditions periodically. Your continued use of the Website after changes have been published will constitute your acceptance of the updated Terms & Conditions.