Shipping Policy

At KIKI, we believe that the unboxing experience should be just as delightful as the product itself. Every piece is carefully inspected, thoughtfully prepared, and securely packed with the utmost attention to detail to ensure it reaches your doorstep in pristine condition.

Please review our detailed shipping policy below to understand our timelines, costs, and delivery processes.

Order Processing Time

We want to get your new KIKI items to you as swiftly as possible.

Standard Timeline: All orders are processed and dispatched within 2–5 business days after your payment is confirmed.
Quality Check:During this processing window, our team carefully inspects and packages your order to meet our strict quality standards.
Business Hours: Please note that our processing days are Monday through Friday, excluding national public holidays. Orders placed on weekends or holidays will begin processing on the following business day.

Domestic Shipping (India)

We partner with reliable logistics providers to ensure safe transit across the country.

Delivery Estimates: Once dispatched, delivery across India typically takes 4–7 business days.
Location Dependency: Please be aware that exact delivery times may vary depending on your specific pin code. Deliveries to metro cities generally lean toward the shorter end of this window, while remote or deep-tier locations may take the full 7 days.

Shipping Charges

We strive to keep our shipping rates transparent and fair.

Calculated Rates: Final shipping charges are calculated automatically at checkout. This calculation is based on your delivery location and the total value or weight of your order.
Promotional Offers: We love treating our customers! KIKI may occasionally offer free shipping during special sales events, holiday promotions, or for orders exceeding a certain cart value. Keep an eye on our website banners for current offers.

Order Tracking

We keep you in the loop from our door to yours.

Tracking Updates: As soon as your KIKI order is handed over to our courier partner, we will share a tracking link and Airway Bill (AWB) number with you via email and/or SMS.
Real-Time Monitoring: You can use this link to monitor your package's journey in real time. Please allow up to 24 hours for the tracking portal to update after you receive the dispatch notification.

Delivery Attempts & Unforeseen Delays

While we consistently strive to deliver all orders on time, certain factors fall outside of our direct control.

Delivery Process: Our courier partners will usually attempt delivery directly to the address provided at checkout. Please ensure your contact number and postal code are completely accurate to avoid misrouting.
Unexpected Delays: Occasionally, there may be unexpected logistical bottlenecks, severe weather conditions, or regional disruptions that cause transit delays.
Patience & Support: We deeply appreciate your patience and understanding if these rare situations occur. If your order is significantly delayed beyond the estimated window, please reach out to our support team, and we will immediately investigate the status with our shipping partners.

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