At KIKI, we are committed to providing you with a smooth and enjoyable shopping experience. Our policies and terms of use are crafted for your convenience, so we invite you to take a moment to review them to make well-informed choices.
We recognize how crucial timely and secure delivery is, which is why we collaborate with leading courier services, both domestic and international. This enables us to ensure reliable and efficient delivery for all your orders.
If you have any questions or need assistance, our customer support team is always available to help. Customer satisfaction is our top priority.
Processing Your Order
We try our best to ship goods to you as soon as possible. On an average, it takes us about 24 hours to ship goods out of our warehouses across India. However if the quantities ordered are more than 5 pieces per product per style, it may take longer to process your order. Should this happen, we will keep you informed by email.
To calculate how much time it will take you to receive your KIKI merchandise, please check delivery time for your pin code using “CHECK DELIVERY” option in the product details page.
Usually for most of the locations we offer 48 hour delivery. Add the shipping times to the 24 hour order processing period. Items are only delivered on business days. Apart from Sundays, there are certain holidays throughout the year that are not considered as business days. Deliveries will not happen on these days.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or message containing the tracking details. You can use the tracking information provided to monitor the status and estimated delivery of your shipment.
Please note that tracking information may take some time to become active after the order has been handed over to the courier partner.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including the correct name, phone number, house/flat number, street, city, state, country, and pin/ZIP code.
If incorrect or incomplete address information is provided, delivery may be delayed or the shipment may be returned to us. Any additional shipping charges arising due to an incorrect address may be borne by the customer.
Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.
We will try our best to accommodate address-change requests; however, once an order has been processed or shipped, we may not be able to make changes.
Delayed Delivery
While we and our courier partners endeavor to deliver shipments within the estimated delivery timelines, delays may occasionally occur due to unforeseen circumstances, including severe weather conditions, logistics disruptions, transport delays, customs clearance procedures, public holidays, regional restrictions, or incorrect address information provided by the customer.
In such cases, we will work with our courier partners to ensure delivery as quickly as possible.
Failed Delivery Attempts
Our courier partners will generally attempt delivery multiple times before returning an undelivered package to us. Please ensure that someone is available to receive the package at the designated shipping address and that the contact details provided are active and correct.
Damaged or Missing Package
If you receive a package that appears damaged, tampered with, or opened, please do not accept the delivery if possible, or take clear photos/videos of the package before accepting it. Contact our customer support team immediately with your order details and photos/videos so that we can investigate the issue with the courier partner.
Lost Shipments
In the rare event that a shipment is lost in transit, we will initiate an investigation with the courier partner. Once verified, we will arrange a replacement or refund depending on product availability and customer preference.
Shipping Updates
We may contact you through email, phone, SMS, or other available communication channels regarding your order, including order confirmation, shipping updates, delivery status, and other important information related to your shipment.