At KIKI, we take your privacy and the security of your personal information seriously. We are committed to providing you with a safe, secure, and enjoyable shopping experience while ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit or use our Website and services.
By visiting or using our Website, you agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how your personal information is treated when you interact with KIKI.
Your Privacy
We value the trust you place in KIKI and are committed to protecting your privacy. We take reasonable steps to protect the personal information provided by our customers and use appropriate measures to maintain its confidentiality and security.
While we make reasonable efforts to protect information on systems and services under our control, no method of electronic transmission or storage can be guaranteed to be completely secure. KIKI cannot be responsible for unauthorized or unlawful disclosures of information caused by third parties that are beyond our reasonable control.
Our Website may contain links to third-party websites, business partners, advertisers, or other external services. The privacy practices of these third parties may differ from those of KIKI, and we encourage you to review their respective privacy policies before providing them with personal information.
Information We Collect
Depending on how you use our Website and services, we may collect personal information such as your name, email address, phone number, billing address, shipping address, account details, order information, and other information that you voluntarily provide to us.
We may also collect certain technical and usage information when you visit our Website. This may include information such as your device type, browser type, operating system, IP address, pages visited, products viewed, general browsing activity, and information about how you interact with our Website.
Account and Payment Information
When you create an account or place an order with KIKI, we may collect and maintain information related to your account, purchase history, billing details, communications, and transaction records.
Payment transactions may be processed through trusted third-party payment service providers. We take reasonable measures to protect payment-related information and do not intend to store sensitive payment details such as complete card numbers, CVV numbers, or banking credentials unless specifically required and permitted under applicable law.
Transactional Information
We may maintain records relating to your purchases and transactions with KIKI. This information may include order details, products purchased, transaction dates, payment status, delivery details, return requests, exchanges, refunds, and customer support communications.
We use this information to process orders, provide customer support, manage returns and refunds, maintain business records, and improve our services.
How We Use Your Information
The personal information collected from you may be used to process and fulfil your orders, provide customer support, manage your account, process payments, arrange shipping and delivery, and communicate important information about your purchases.
We may also use your information to improve our Website, products, services, and overall customer experience. Where permitted by applicable law, we may use your contact information to send promotional offers, information about new collections, special discounts, and other marketing communications.
We may additionally use personal and transactional information to detect, prevent, and investigate fraudulent transactions, security incidents, unauthorized activities, and violations of our policies or applicable laws.
Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve your browsing and shopping experience. Cookies may help us remember your preferences, maintain your login session, keep products in your shopping cart, understand Website usage, and improve the functionality of our services.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features on our Website.
Analytics and Website Usage
We may use analytics tools and similar technologies to understand how visitors interact with our Website. This may include information about pages visited, products viewed, time spent on the Website, device information, browser information, and general browsing behaviour.
This information helps us understand customer preferences, identify technical issues, improve Website performance, and provide a better overall shopping experience.
Sharing of Information
KIKI does not sell your personal information to third parties. However, we may share relevant information with trusted service providers, agents, business partners, and third parties where reasonably necessary to provide our services.
These parties may include payment service providers, courier and logistics partners, hosting providers, technology providers, customer support providers, analytics services, and other service providers who assist us in operating our business.
We may also disclose personal information where required by applicable law, legal process, court order, government authority, or where necessary to protect the rights, security, and safety of KIKI, our customers, or others.
Electronic Communication
When you visit our Website, send us an email, provide feedback, or communicate with us electronically, you consent to receive communications from us electronically.
These communications may include order confirmations, payment updates, shipping notifications, account-related messages, customer support responses, and other important service-related information. Where permitted, we may also send promotional and marketing communications.
Marketing Communications
Where permitted by applicable law, KIKI may send promotional emails, SMS messages, WhatsApp messages, or other communications regarding products, offers, discounts, new collections, and services.
You may choose to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting our Customer Support team. Please note that even if you opt out of marketing communications, you may still receive important transactional communications relating to your orders, payments, deliveries, returns, or account.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no system, website, or method of electronic transmission can guarantee complete security. While we work to protect your personal information, we cannot guarantee that unauthorized access or security incidents will never occur.
Data Retention and Deletion
We retain personal information only for as long as reasonably necessary to provide our services, process transactions, maintain business records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, we may securely delete, anonymize, or otherwise handle the information in accordance with applicable laws and our internal business requirements.
Your Privacy Rights
Subject to applicable laws, you may have certain rights regarding your personal information. These may include the right to request access to information held about you, request correction of inaccurate or incomplete information, request deletion of information where legally permitted, withdraw consent for certain processing activities, and opt out of certain promotional communications.
If you wish to make a request regarding your personal information, please contact us using the details provided in the Contact Us section.
Third-Party Websites
Our Website may contain links to third-party websites, social media platforms, payment gateways, courier services, or other external services. These third-party services operate according to their own terms and privacy policies.
KIKI is not responsible for the content, security, availability, or privacy practices of third-party websites or services. We encourage you to review the privacy policies of such services before providing them with personal information.
Children's Privacy
Our Website and services are not intended to knowingly collect personal information from children where such collection is restricted by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.
Fraud Prevention
We may use personal and transactional information to identify, prevent, and investigate fraudulent transactions, unauthorized account activity, suspicious behaviour, and other security risks.
Where reasonably necessary and permitted by applicable law, relevant information may be shared with payment providers, financial institutions, courier partners, law enforcement agencies, or other authorized parties for fraud prevention and security purposes.
Changes to This Privacy Policy
KIKI may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.
Any updated version of this Privacy Policy will be published on this Website. We encourage you to review this page periodically to remain informed about how we collect, use, and protect your personal information.