SHIPPING, PLATFORM FEE, ORDER TRACKING & DELIVERY
Can I open and check the contents of my package before accepting delivery?
- As per courier company policy, you are not allowed to open the package before accepting delivery and making the payment (for COD orders). However, if you find any defect, damage, or wrong item after opening, you can easily initiate a return or replacement request on our website.
CANCELLATIONS AND MODIFICATIONS
How to I place a cancellation request on Kiki?
- You can place a cancellation request before your order enters the "Processing / Dispatched" stage by contacting our customer care team at (+91) 98253 00884 or emailing info@getkiki.in with your Order ID.
Why was my order cancelled by Kiki?
- An order might be cancelled due to unexpected stock unavailability during the quality inspection check, inaccuracies in product pricing/details, or issues identified by our fraud prevention and payment verification team.
RETURNS AND EXCHANGE
How do I place a return/replacement/request on Kiki?
- To place a return or replacement request, go to the "Returns & Exchange" section in the footer or email info@getkiki.in with your Order ID. Ensure the item is unused, unwashed, with all original tags, price barcodes, and brand packaging intact
I paid cash on delivery, how would I get the refund?
- For Cash on Delivery (COD) orders, the refund amount will be directly transferred to your Bank Account via NEFT/IMPS or credited as instant store credit vouchers based on your preference once you provide your bank account details
How long will it take me to receive the refund for my return?
- Once the returned package reaches our warehouse and successfully passes quality inspection, your refund is initiated within 24-48 hours and typically reflects in your bank account or original payment method within 3–5 business days.
If I receive a wrong product, can I get it replaced?
- Yes! If you receive an incorrect product, size, or damaged item, please notify us within 48 hours of delivery with pictures of the delivered item. We will arrange a free reverse pickup and dispatch the correct replacement immediately.
What is Kiki 7-day Return Policy?
- KIKI offers a 7-day return and exchange window from the date of delivery. You can return or exchange any eligible garment within 7 days provided the original tags and condition are preserved
SIGN UP AND LOGIN
Can I modify my delivery address?
- Yes, you can modify your delivery address directly from your "My Account -> Saved Addresses" section before an order is dispatched. If your order has already been placed, please contact customer support immediately to update the shipping destination.
Do I have to register to shop at Kiki?
- No, you can browse and checkout as a guest. However, registering for a free KIKI account gives you benefits like order tracking, instant size exchange requests, saved wishlist, and exclusive seasonal discount codes.
What should I do if I have trouble with logging in?
- If you have trouble logging in, click on "Forgot Password" on the login screen to reset your password via email or mobile OTP. You can also reach our support team at info@getkiki.in for instant account recovery
PAYMENTS
Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?
- No. If you paid online via Credit/Debit Card or Netbanking, the refund is reversed back directly to the original source card/account through our secure payment gateway as per banking regulations.
What are the modes of payment for purchasing on Kiki?
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We accept Credit Cards, Debit Cards (Visa, MasterCard, RuPay, Maestro), UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking across 50+ banks, and Cash on Delivery (COD).
My transaction failed but the money was deducted from my account. What should I do?
- If your transaction failed but the payment was debited, the amount is automatically credited back to your bank account by your bank within 5 to 7 business days. You can also contact our support with your payment reference ID for verification.