Welcome to Kiki

Free shipping on orders over ₹2500/-

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Return & Refund Policy

We want you to love your purchase! If you're not completely satisfied with your women's or girls' clothing items, we accept returns within 07 days of the original purchase date.

To be eligible for a return, items must meet the following conditions:

  • Unworn and unwashed
  • Original tags still attached
  • In original packaging when applicable
  • Accompanied by proof of purchase (receipt or order confirmation)

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Shipping costs are non-refundable. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.

Exchanges

We offer free exchanges for different sizes or colors of the same item. Simply contact our customer service team, and we'll send you a prepaid return label. Once we receive your original item, we'll ship out your exchange immediately.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale or clearance items
  • Intimate apparel and swimwear (for hygiene reasons)
  • Items marked as non-returnable at the time of purchase
  • Gift cards

How to Initiate a Return

To start a return, please contact our customer service team with your order number and the item you wish to return. We'll provide you with detailed return instructions and a return authorization number.

For questions about our return and refund policy, please contact us. We're here to help make your shopping experience as smooth as possible.