At KIKI, we want you to have a smooth and satisfying shopping experience. We understand that there may be situations where you need to return, exchange, cancel, or request a refund for your order. Please read this Return & Refund Policy carefully to understand the conditions and process applicable to your purchase.
Return Policy
Products purchased from KIKI may be returned within 7 days from the date of delivery, subject to the conditions mentioned in this policy.
Return Intimation
To initiate a return, exchange, or cancellation request, customers must contact KIKI within 7 days from the date of delivery. You can submit a return or refund request through the online Return & Refund section available on our Website or contact our Customer Support team directly.
When submitting a request, please provide your Order Number, Courier Docket or AWB Number, and the reason for the return or exchange. Providing complete and accurate information will help us process your request more efficiently.
Valid Return Conditions
To be eligible for a return or exchange, the product and any accessories included with it should be returned in their original condition. The product should not be used, washed, altered, damaged, or modified after delivery.
Original price tags, brand tags, labels, packaging, and accessories, where applicable, should be retained and returned with the product. KIKI reserves the right to inspect the returned product before approving a refund, exchange, or other resolution.
Non-Returnable Products
Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons. Jewelry, Masks, Fragrances, and Stationery items are non-returnable, except where the product received is damaged, defective, or incorrect.
Products that have been used, washed, altered, damaged after delivery, or returned without applicable original tags and accessories may also not qualify for a return, exchange, or refund.
Exchange Policy
KIKI allows exchanges for eligible products, subject to product availability and the conditions mentioned in this policy. Exchanges are generally permitted for different sizes or products of the same price.
Once an exchange request is approved, the replacement product may be dispatched after the returned product has been received and inspected. If the requested size or replacement product is unavailable, KIKI may offer an alternative product, an e-Voucher, or another applicable solution.
Return Pickup
Once your return request has been approved, a pickup may be arranged through our courier partner from your delivery address, depending on service availability in your location.
Customers are requested to pack the product securely and ensure that all applicable tags, accessories, and original packaging are included. Pickup timelines may vary depending on your location and courier availability.
Cancellation Policy
Customers may cancel their order before the product has been shipped. If the cancellation request is successfully approved before shipment, the entire applicable order amount will be refunded according to our Refund Policy.
To request cancellation, customers can submit an online cancellation request through the Return & Refund section of the Website or contact our Customer Support team as soon as possible.
Please note that the complete order needs to be cancelled, and partial order cancellation requests may not be accepted. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return or exchange process.
Refund Policy
Once your return is received, inspected, and approved, your refund will be processed and credited within 7 days directly to the same account / original payment method used during checkout.
Important Note: Original shipping charges won't be refunded (non-refundable). Only the product price will be credited back to your account.
Mode of Refund
For cancelled orders and eligible returned products, the refund amount will generally be credited back into the same account (online banking, credit card, debit card, UPI) used to make the original purchase within 7 days. For Cash on Delivery (COD) orders, refunds will be processed through NEFT transfer directly to your bank account.
Product Inspection
All returned products are subject to inspection and quality verification after they are received by KIKI. The product must meet the applicable return conditions mentioned in this policy.
If the returned product does not meet the required conditions, including cases where the product has been used, damaged, altered, or returned without required tags or accessories, the return, exchange, or refund request may be rejected.
Images and Tags Required for Return Requests
To help us review and process specific return requests, customers may be required to provide product photographs and tag photographs depending on the nature of the issue.
For a defective product, only a product image may be required. For a wrong product received, both product and tag images may be required. For a wrong size received, both product and tag images may be required.
For concerns relating to colour differences, faded or blurred products, or a product appearing different from the Website, a product image may be required. For an incomplete order, the relevant product or tag image may be requested to help us verify the issue.
Refused or Undelivered Orders
If an order is refused by the customer at the time of delivery or is returned because of an incorrect address, repeated failed delivery attempts, or customer unavailability, any applicable refund will be processed after the shipment has been received and verified by us.
Applicable shipping, return shipping, handling, or other charges may be deducted from the refundable amount where permitted under the applicable policy or law.
E-Voucher
In cases where an e-Voucher is offered instead of a monetary refund, the e-Voucher will generally be valid for 1 year from the date of issue. The voucher may be used for eligible purchases on the KIKI Website, subject to any applicable terms and conditions.
E-Vouchers cannot normally be exchanged for cash and may be subject to additional conditions communicated at the time of issue.